If you wish to contact us please:
Monday – Friday 9am – 4.30pm
We will respond to all queries as soon as possible.
While we endeavour to supply accurate information on this site, errors and omissions may occur. UBfree USA (“UBfree”) does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.
UBfree reserves the right to make changes to the content on this site at any time and without notice.
UBfree makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.
2. Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received and accepted your order, which indicates that a contract has been made between us. We will take payment from you when we accept your order. In the unlikely event that the goods are no longer available, we will refund your payment to the account it originated from, and advise that the goods are no longer available.
An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order. We will also email you with confirmation of your order.
We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.
We reserve the right to limit the number of an item customers can purchase in a single transaction.
3. Payment options
We currently accept the following credit cards: Visa | MasterCard
All prices listed on www.ubfreeusa.com are in US dollars. All prices are correct when published. Please note that we reserve the right to alter prices at any time for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order. Online and in store pricing may differ.
5. Delivery and Delivery Charges
At this time, we deliver to USA addresses only.
The goods become the recipient’s property and responsibility once they have been delivered. If goods are lost or damaged in transit, please contact us within 7 business days at email@example.com. We will use this delivery information to make a claim against our delivery company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.
6. Delivery Period
We endeavour to ensure that orders will be dispatched within one business day of the order being placed. USA placed orders will arrive 1-3 days after dispatch, although please allow longer for delivery to rural addresses. International deliveries can take up to 2 weeks. You will receive an email that confirms that your order has been dispatched.
Please visit the Returns page for full details on the returns process.